What is required regarding accessibility and reasonable accommodations in service delivery?

• A. Accessibility is optional.
• B. Accommodations should be provided only upon request.
• C. Accessibility and reasonable accommodations must be provided as required by law and policy.
• D. Accommodations are discretionary.

Answer: (C)

Accessibility and reasonable accommodations are required by law and policy in service delivery. This means programs and agencies must actively ensure that services are usable by people with disabilities and provide supports so they can participate on equal terms. Proactively identifying barriers in facilities, communications, and procedures, and offering accommodations such as interpreters, assistive technology, alternative formats, or flexible scheduling, is part of standard practice—not something optional or left to a request. This obligation reflects civil rights protections and agency policy, ensuring everyone has access to services regardless of disability.